Grievances and Grievance Procedures
We strive to maintain a professional and complaint atmosphere. Issues can arise. The Grievance procedure is a means for patients and related parties to inquire into issues raised and identify whether action needs to be taken to resolve identified issues and prevent recurrence. The Facility Administrator will record the grievance complaint and conduct a prompt investigation for quick resolution.
Any patient and/or support person, visitor, employee, physician, or vendor may lodge a grievance using the Center’s procedure to formally voice complaints, resolve disputes, or to bring attention to possible violations of patient rights. No person shall be punished or retaliated against for using the Grievance Procedure.
Any grievances, comments and complaints are addressed to the Center Administrator. Complete details and a copy of the Center’s Grievance Policy as well as a Grievance form may be obtained by contacting the Center Administrator at 972-528-6090 or [email protected] or at 3865 Childress Avenue, Mesquite, Texas.
Additional information can be obtained from/or to file a complaint with the Texas Department of State Health Services contact:
Facility Licensing Group
1100 West 49th Street
An advance directive speaks for you if you are unable to speak and helps to assure that your religious and personal beliefs will be respected. It is a useful document for an adult of any age to plan for future health care needs.
Although North Texas Team Care Surgery Center does not honor the do not resuscitate portion of the advance directives, upon request we will provide you with contact information and forms to assist in writing an advance directive.
Information can also be obtained at the Texas State Department of State Health Services, 512-458-1111.
It Is Your Right To Know
As a patient, it is your right to have certain information provided to you prior to your surgical procedure in writing and verbally.
In an ongoing effort to educate our patients, North Texas Team Care Surgery Center offers the following information to you:
- Advance Directive
- Patient Rights and Responsibilities
- Grievance Process
- Ownership Disclosure
You may access the verbal review at 972-528-6090 Extn.3242. Contact us directly at 972-528-6090 or speak with your Physician about any questions you may have.
Your responsibilities as a patient
To provide the North Texas Team Care Surgery Center with a complete medical history, present complaints and other matters relating to your health.
To ask questions if directions, procedures or other information is not understood.
To follow the plan of treatment and instructions recommended by your physician and other professionals responsible for your care.
To accept consequences of your actions if you fail to follow the plan of treatment.
To show respect and consideration for other patients, families and visitors of the North Texas Team Care Surgery Center.
Patients Rights & Responsibilities
Considerate, respectful care at all times and under all circumstances with recognition of your personal dignity.
Personal and informational privacy.
confidentiality of records and disclosures. Except when required by law, you have the right to approve or refuse the release of records.
Information concerning your diagnosis, treatment, and prognosis, to the degree known, given to you before the treatment is performed.
The opportunity to participate in decisions involving your healthcare.
Competent, caring healthcare providers who act as your advocates.
Receive care in a safe environment.
Know the identity and professional status of individuals providing service.
Adequate education regarding self-care at home written in language you can understand.
Make decisions about medical care, including the right to accept or refuse medical or surgical treatment.
Impartial access to treatment regardless of race, color, sex, national origin, religion, handicap, or disability.
Receive treatment in a setting that is free of all forms of abuse and harassment.
Information regarding fees for services and payment policies.
Report any comments concerning the quality of services provided to you during the time spent at the facility and receive prompt follow-up on your comments.
Know about any business relationships among the facility, healthcare providers, and others that might influence your care of treatment.
Information shall be available to patients and staff concerning patient rights, patient conduct and responsibilities, services available at the ASC, provisions after-hours and emergency care, fees for services, payment policies, patient’s right to refuse to participate in experimental research and methods for expressing complaints and suggestions to the ASC.
Marketing or advertising regarding the competence and/or capabilities of the organization shall not be misleading to the patient.
Before your Surgery
Sometimes before your surgery date, a staff member from North Texas Team Care Surgery Center will call you to confirm your surgery time. They will ask you questions regarding current or past medical conditions, allergies and medications you are taking. Please don’t hesitate to ask any questions you may have and be sure to let the staff know of any special needs.
The North Texas Team Care Surgery Center staff will also call you regarding your financial responsibilities.
Your doctor or the North Texas Team Care Surgery Center’s nurse will instruct you as to what time you are to stop eating and drinking prior to surgery. This is very important to your safety during your surgery.
Make sure and take your blood pressure medicine morning of surgery with a small sip of water.
Do not take diabetes medicine the morning of surgery.
Leave all valuables at home, including watches, rings, jewelry and wallets.
Please notify your surgeon of any change in your health, such as a cold, fever, or sore throat.
For your safety, please arrange for an adult friend or family member to drive you home. They will be required to wait at the North Texas Team Care Surgery Center for you until you are discharged.
Day of Surgery
Arrive promptly at the time instructed during your pre-surgery call. This will allow adequate time for all necessary admission procedures.
Please bring your insurance identification cards and photo ID. If special financial arrangements are necessary, please call the North Texas Team Care Surgery Center prior to admission.
Be sure to bring any paperwork your doctor gave you, such as test results or your medical history, and a list of medications you are taking.
Wear comfortable, loose fitting clothing.
Upon arrival, you will change into a hospital gown and slippers which we will provide. You will be asked to remove contact lenses, dentures, jewelry and any prosthesis.
In the ‘Recovery Area’
After Surgery, you will be moved to the ‘Recovery Area’ where you will be closely monitored until you are ready to go home.
When you are fully awake, your family will be able to join you. Although the times will vary, most patients are discharged 45 minutes to 1 1/2 hours after surgery.
It is perfectly normal to feel discomfort in the area of the surgery. You may also experience some drowsiness or dizziness, depending on the kind of anesthesia you received.
Your surgeon will provide specific instructions for care while recovering at home. In the event of difficulty, please call your surgeon.
For the first 24 hours following surgery, do not engage in strenuous activities, do not drink any alcoholic beverages, drive, or make any critical decisions.
A nurse from North Texas Team Care Surgery Center will call you within a day or two to evaluate how you are recovering at home.
You will be asked to complete a questionnaire about the care you received. Your comments are appreciated.
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